Kintera FAQ

Who Is Blackbaud?

Blackbaud is a marketing infrastructure service provider offering advanced Internet fundraising solutions to charitable, educational and political organizations. AIDS Network has contracted with Blackbaud to provide online support for The Wisconsin AIDS Ride. Through the website you can register for the event, collect donations from family and friends and more.

How do I register for the The Wisconsin AIDS Ride online?

Go to the register here button and complete the form. You will be guided through the registration process. Once your transaction is complete, you will receive a confirmation email receipt.

What is unique about the Kintera website?

The Kintera website is unique because it offers the capability for individuals to not only register for the event, but also to collect donations from their friends and family through a much more efficient mechanism. AIDS Network can track the progress of donation collections through viewing secured online reports.

Is my information secure?

Yes. Blackbaud has made every effort to protect your information. We use industry-standard SSL encryption techniques to make sure that your credit card information, passwords, and personal information travel securely over the Internet. We have also installed an encryption engine on our database server so that your data is securely stored.

What is the long website address for that I received in my confirmation receipt?

This website address will take you to your personal donation page. This address link is automatically included in any emails that are sent through the email center in event headquarters after you have logged into the website. You can also copy and paste this link into any other form of email.

Can friends and family make a donation to a Participant by going through the main website?

Yes. On the home page of the website, friends and family can locate a Participant by clicking on the "Sponsor Participant" button. By typing in the name of the Participant, they will be directed to the Participant's personalized pledge page.

Is a portion of the registration fee a donation?

Yes. Your donation amount is the amount you paid for registration minus the gift value(if applicable). This donation amount will appear in your running donation totals.

How does AIDS Network utilize the contributions?

To get more information on how AIDS Network - Madison uses contributions, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You can also visit the AIDS Network website or call us at 608-316-8621 for more information.

Why is the "Sponsor Participant" search not finding a Participant that I know has registered?

You must type in the first name or last name of the Participant exactly how it is spelled. It is not case sensitive.

 How can I see who has donated to me?

Go to the Log-in section on the site. Use the Username and Password that you received when you registered for the event. You can then view your Donor list and the amounts that have been donated.I forgot my Username and Password.

How can I find out what they are?

Remember that your username and password are case sensitive. Click here to find your password. You will receive an email with your username and password. 

Why are all my donors are not showing up on the scroll mechanism?

As your Donors make a contribution, they have the option of whether or not they want to appear in the recognition scroll.

Will Blackbaud put my name on various mailing lists?

Blackbaud, Kintera division collects and maintains only personal information that is voluntarily submitted to us. We will only share personally identifiable information with a third party if and when the individual submitting this information has permitted us to do so, or if we are required by law to do so.